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Got a question?

Let us know how we can help.

Open Monday to Friday between the hours 08.00 - 16.00 (CET+2).

All inquiries are usually answered within 1 working day.

We have customer consultants that speak English, Norwegian, Swedish and Danish. Inquiries received during the weekend will be answered the following Monday.

Contact our customer service team

Phone: +47 37 26 91 00

(open hrs: 10.00-14.00)

‌E-mail: help@trimtexcustom.com

Help & Information

General terms

These shopping terms and conditions apply to any private purchase with www.trimtexcustom.com When you order goods from us, you accept our terms and conditions to form a legally binding agreement between Trimtex Sport AS and you as our customer.

When shopping with Trimtex, you can choose whether to register as a customer, or to shop as a guest. You can create an account under “My account” or when you are making your first purchase. You need a valid e-mail address to register. We deliver to all counties that are available at checkout. You need to be 18 years or older to shop with us. When shopping with us, you are obliged to provide your e-mail and phone number.

Offers are valid while stock lasts and within the timeframe stated in the relevant campaign. Errors in stock counts and erroneous pricing due to technical web shop errors may occur. Discount codes are only valid for full-price goods, unless stated otherwise. Certain discount codes are personal, and we reserve the right to decline certain orders and cancel discount codes if we suspect they are being abused. Unless otherwise stated, only one discount code can be used per order.

Your shipment will be sent to the nearest Postoffice, mail-in-store or other point of mail delivery. You will receive an SMS message and/or a delivery slip once the shipment has arrived and is ready for collection.

Loan samples

When shopping customised products in custom design it’s possible to request loan samples through the responsible salesman from Trimtex. We offer to send loans to customers within the EU, Scandinavian and the Swiss market. For customers in Scandinavia, we offer free freight and return of the loan orders. For rest of the EU and Switzerland, we offer free freight from Trimtex to the customer. Cost for return of the loan order back to Trimtex is customers responsibility (including booking and all costs).

The normal loan time for samples is 3 weeks. If you have agreed for a longer loan period, this will be stated on the loaning confirmation in the parcel we send you. If you need to extend the loan period, please contact your sales representative so we can register this, and you will not receive irrelevant reminders. We ask you to treat the products gently. It's of the utmost importance that the garments are returned undamaged, unstained and clean.


Return address to be used for loan samples is:

Trimtex Europe OÜ
Pärlimõisa tee 25
80030 Pärnu
Estonia Trimtex Europe OÜ
Phone no: +47 37 26 91 00

Delivery & Return

SPECIAL TERMS FOR DELIVERY AND RETURN WHEN SHOPPING CUSTOMIZED PRODUCTS IN YOUR OWN UNIQUE TEAM, CLUB OR COMPANY CUSTOM DESIGN


DELIVERY
Lead time for delivery on customized orders is normally 5-7 weeks. The contact person for your team, club or company will be informed of the precise lead time when your order is confirmed.
We offer worldwide delivery on manual custom orders. Our webshop solution is only available for EU countries and will only be offered for teams, clubs and company above a certain size. Our sales representatives will inform contact persons for teams, club and companies about which minimum criteria’s that has to be fulfilled to set up a custom webshop.

When ordering customised clothing through your club, team or company shipment cost will be calculated and communicated through either to your contact person (on manual custom orders) or be calculated direct in your webshop if your team, club, or company have this option.

CONFIRMATION OF ORDERS
When ordering uniquely designed garments for club, company or team, we will send an order confirmation to our contact person in the organisation in question. The order confirmation will state prices and relevant products. For an order to be put into production, the order confirmation must be approved by e-mail. Once the customer has approved the order, Trimtex is no longer responsible for any errors that might occur on the order confirmation.

Payment

PAYMENTS
Default payment terms for manual orders coordinated through Trimtex salesman are 20 days unless agreed upon otherwise. If your club, team or company is offered a webshop solution you can finalize your payment directly in our “check out” and complete your payment trough one of our offered payments methods.

For all countries outside the European Union, Switzerland, United Kingdom, and Scandinavia we practice pre-payment. Also, for some selected countries within the European Union (like for example Greece, Slovakia, Hungary, Romania, Bulgaria, and Croatia) we require pre-payment. More information about this will be given from our sales team or customer service.

Purchases of customized products do not have a right of withdrawal, cf. the exception in the Right of Withdrawal Act §22, e). Trimtex therefore encourages you to check the size guide well and / or use our digital "size guide" where you can enter information about yourself and get the recommended size based on your stated body measurements.

When purchasing credit, Trimtex can make the necessary credit approval. For orders where no credit approval is given, advance payment applies.

Privacy policy

At Trimtexcustom.com, we have the utmost respect for your desire to protect personal data online. We are aware of the need for suitable protection and responsible handling of all personal data we receive. We handle personal information in accordance with the current laws. If you find our privacy policies unacceptable, we ask you not to use this website.

WHAT DO WE REGISTER, AND WHY?
To make a purchase with us, we need the following information: Name, address, phone number and e-mail address. We register your personal information in order to be able to send your item(s) to you. All personal information is registered by Trimtex and stored for five years, at which point the information is deleted. When personal information is gathered through our website, we ensure that it always happens with your expressed consent, ensuring that you are informed about exactly what information we gather and why.

WHO DO WE GIVE ACCESS TO PERSONAL INFORMATION?
The employees of the company have access to personal information gathered through Trimtex.eu. Furthermore, certain entrusted third parties may use your personal information in order to deliver item(s) or provide service(s) you have ordered. These persons have signed a non-disclosure agreement and are not at liberty to use personal information for other purposed. Information given to Trimtex will never be handed over to or sold to third parties, and we never register sensitive information. When signing up for our newsletter, we register your e-mail address. Your e-mail address will not be passed on to others. We are happy to inform you about what information we have stored about you. If you wish to receive a copy of this information, e-mail us at support@trimtex.eu. This might incur a minor administration fee, in order to cover the costs of sending you the registered information. Incorrect information can be deleted or changed.

COOKIES
A cookie is a small data file we store on your computer to keep track of while you visit our website and in order to recognise your computer. Cookies are necessary in order to make the website work and help us get an overview of your website visit, enabling us to constantly optimise and adapting the website to suit your needs and interests. For instance, cookies remember what you have put in your basket on previous visits, if you are logged in, and what language and currency you prefer to use on our website. Furthermore, cookies help us measure website traffic, enabling us to know how many people visit our website so that we can document this to the parties who advertise with us. We also use cookies to target ads, so that we can show you the ads we believe to be the most relevant.

Warranty

Trimtex offers a 2-year warranty on all products. The guarantee does not apply to deviations due to normal wear and tear or errors in use. If you discover errors and omissions in the shipment or other discrepancies on the product, we would like you to let us know as soon as possible and within a reasonable time, no later than three months after you have received the item. You can complain no later than two years after you received the item.

If you want to request a complaint for an item, please contact us at help@trimtexcustom.com We require that all complaint products are washed before they are sent back to us. Depending on the inquiry, we will consider whether a complaint will be granted and whether we can repair the product or whether we will send you a new one.

Complaints

If you receive the wrong item, or a damaged or otherwise lacking item, we kindly ask you to get in touch by e-mailing help@trimtexcustom.com and we will find a solution. You may register a complaint within 24 months from the time of delivery. You can complain no later than two years after you received the item. We require that all complaint products are washed before they are sent back to us.

Depending on the inquiry, we will consider whether a complaint will be granted and whether we can repair the product or whether we will send you a new one. Trimtexcustom.com always follows the European Purchasing Law. We ask you to tell us about the issue in all relevant detail. If the complaint is valid, we will refund any reasonable shipping costs.

Remember that the item must always be shipped securely wrapped, and make sure you get a receipt of sending. Save your mailing receipt, including shipping costs and any shipping numbers. In accordance with the Purchasing Law, the customer is responsible should the item be damaged or disappear due to insufficient packaging.