Webshop FAQ

You can log in to your teamshop in two ways; either by clicking on the teamshop link in the email from your contact person, or by using the teamshop code provided in the same email as the teamshop link.

If it is your first time logging in, you will need to create a new account.

> Click here to read how to log in via link

> Click here to read how to log in via code

SPECIAL TERMS FOR DELIVERY AND RETURN WHEN SHOPPING CUSTOMIZED PRODUCTS IN YOUR OWN UNIQUE TEAM, CLUB OR COMPANY CUSTOM DESIGN


DELIVERY
Lead time for delivery on customized orders is normally 5-7 weeks. The contact person for your team, club or company will be informed of the precise lead time when your order is confirmed. We offer worldwide delivery on manual custom orders. Our webshop solution is only available for EU countries and will only be offered for teams, clubs and company above a certain size. Our sales representatives will inform contact persons for teams, club and companies about which minimum criteria’s that has to be fulfilled to set up a custom webshop.

When ordering customised clothing through your club, team or company shipment cost will be calculated and communicated through either to your contact person (on manual custom orders) or be calculated direct in your webshop if your team, club, or company have this option.

RETURNS
Customized products and custom made goods (products purchased in your unique custom design for your club, company or team) do not have the right of withdrawal, exchange or return, cf. the exception in The Right of Withdrawal Act §22 Exemption from the right of withdrawal: "The right of withdrawal does not apply to purchase regarding: e) delivery of goods that are manufactured to the consumer's specifications, or which has been given a distinct personal design/layout”. Since custom made products are custom made for you and in your club, team or company unique design these products do not have the right to withdrawal, exchange or returns. With this in mind we urge you to be accurate when selecting correct sizes when shopping customized products and to ask us if you are in doubt.

If your club, team or company is offered a webshop solution you can finalize your payment directly in our “check out” and complete your payment trough one of our offered payments methods.

For all countries outside the European Union, Switzerland, United Kingdom, and Scandinavia we practice pre-payment. Also, for some selected countries within the European Union (like for example Greece, Slovakia, Hungary, Romania, Bulgaria, and Croatia) we require pre-payment. More information about this will be given from our sales team or customer service.

Purchases of customized products do not have a right of withdrawal, cf. the exception in the Right of Withdrawal Act §22, e). Trimtex therefore encourages you to check the size guide well and / or use our digital "size guide" where you can enter information about yourself and get the recommended size based on your stated body measurements.

When purchasing credit, Trimtex can make the necessary credit approval. For orders where no credit approval is given, advance payment applies.

My payments are failing, what do I do?
If your payment fails please check the following first:

1. Check if you have entered the correct card-numbers, expiration number or CVC-code.
2. Is your credit limit exceeded?
3. Is your credit card opened for international purchases?

If none of the suggestions above work please contact your bank services.

If you believe the issue is a website issue, please reach out to us via the form further down on this page.

Trimtex offers a 2-year warranty on all products. The guarantee does not apply to deviations due to normal wear and tear or errors in use. If you discover errors and omissions in the shipment or other discrepancies on the product, we would like you to let us know as soon as possible and within a reasonable time, no later than three months after you have received the item. You can complain no later than two years after you received the item.

If you want to request a complaint for an item, please contact us at help@trimtexcustom.com We require that all complaint products are washed before they are sent back to us. Depending on the inquiry, we will consider whether a complaint will be granted and whether we can repair the product or whether we will send you a new one.